Loading...
BETA – We are refining the platform. Your feedback helps us improve. Share feedback
Loading...
Last updated: 26 May 2026 · Effective: 1 June 2026 · Version 0.2 (pre-lawyer-review draft)
This is a working draft under solicitor review. Where any clause conflicts with your statutory rights as a consumer (UK Consumer Rights Act 2015 or equivalent EU consumer-protection law), your statutory rights prevail (see §13.4).
These Terms of Service (“Terms”) are a binding agreement between you (the “Customer” or “you”) and:
The Ethical Agency Ltd, a company registered in England and Wales (company number 16093694, registered office First Floor Office, 3 Hornton Place, London, W8 4LZ) (“TEA UK”, “we”, “us”, “our”).
The Citable ESG Orgs. platform is operated by two affiliated companies, each with a clearly defined role:
| Entity | Role | Contact for what |
|---|---|---|
| The Ethical Agency Ltd (UK) | Billing entity / merchant of record. Holds the Stripe merchant account, issues invoices, handles payments, VAT, and billing-related correspondence. | Billing queries, invoice questions, refund requests, tax matters. |
| The Ethical Agency (Pty) Ltd (South Africa) | Platform operator + data controller. Builds and runs the platform, employs the team, makes decisions about how user data is processed, handles content moderation and customer support. | Service quality, data-protection / privacy rights (UK GDPR / POPIA), content moderation appeals, all platform-functionality matters. |
This split exists because Stripe (our payment processor) does not currently support South African companies. The UK entity therefore acts purely as the billing rail; the South African entity does the actual service work.
Where to send correspondence:
By creating an account, accessing, or using the Platform you agree to be bound by these Terms.
Citable ESG Orgs. is a B2B directory and review platform for ESG, sustainability-minded and impact-driven organisations. Specifically, the Platform offers:
The Platform serves as a B2B reference resource. It is not an investment-advisory service, a regulated financial service, or legal advice. Information published on the Platform should not be used as the sole basis for any business or investment decision.
3.1 You may use the Platform only if you are at least 18 years old and have the legal authority to bind the organisation you list (if you list one).
3.2 You must provide accurate, current, and complete information when creating an account, and keep it up to date.
3.3 You are responsible for all activity on your account. Use a strong, unique password and enable two-factor authentication where offered.
3.4 We may verify your identity, your authority to act for an organisation, and the accuracy of any credentials you submit. We may suspend or close accounts that fail verification.
3.5 You may close your account at any time via the dashboard. Closure does not entitle you to a pro-rata refund of pre-paid subscription fees.
4.1 The Platform offers three subscription tiers:
| Tier | Price (EUR base) | What’s included |
|---|---|---|
| Free | €0 | Full organisation profile, public listing, reviews, basic analytics |
| Pro | €39 / month or €390 / year | Pro features – see pricing. Annual billing offers a discount equivalent to two months free. |
| Featured | €39 once-off (per item) | Time-bounded promotional placement |
4.2 Prices are also published in GBP and USD using approximate equivalent values. The currency you see depends on your selection in the pricing page.
4.3 Prices are exclusive of VAT and sales tax, which are added at checkout based on your billing address. Stripe Tax handles tax calculation and remittance for the jurisdictions in which TEA UK is registered.
4.4 We may change prices on at least 30 days’ notice for ongoing subscriptions. Existing paid-up periods are not affected.
5.1 Subscriptions are billed by TEA UK via Stripe. By providing payment details you authorise us (and Stripe acting on our behalf) to charge the applicable fees to your payment method.
5.2 If a payment fails, we may suspend access until payment is settled. We will notify you before any suspension.
5.3 You are responsible for keeping your payment details current.
5.4 Invoices are issued by TEA UK and made available in your dashboard.
5.5 All fees are non-refundable except as required by law (see §6) or where we explicitly grant a refund as a goodwill measure.
The Platform is a business-to-business service. Paid subscriptions and Featured placements are offered to, and purchased by, organisations and individuals acting for purposes relating to their trade, business, craft, or profession. By purchasing, you confirm you are acting in that business capacity and on behalf of the organisation named on the account.
Because you are contracting as a business and not as a consumer, the statutory cancellation (“cooling-off”) rights for consumers under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive 2011/83/EU do not apply to your purchase. The cancellation and refund terms below (sections 6.2 and 6.3) govern instead.
If you believe you are purchasing as a consumer (acting wholly or mainly outside any trade or business), do not complete the purchase – contact hello@citableesg.com first so we can confirm the rights that apply to you.
Monthly Pro subscriptions can be cancelled at any time via the dashboard. Cancellation takes effect at the end of the current billing period; no pro-rata refund.
Annual Pro subscriptions can be cancelled at any time. Refunds are not provided for the unused portion of an annual term, except where required by law or at our discretion.
Featured placements are once-off promotional charges and are non-refundable once the placement has gone live. If we fail to deliver the placement (e.g. technical failure on our side), we will refund or re-deliver at our discretion.
You agree not to:
We may suspend or terminate accounts that breach this section. Repeat or material breaches may also result in legal action.
A core purpose of the Platform is to provide trustworthy, AI-citable ESG information. We enforce the following content standards on all published content:
We may remove content that breaches these standards. We may also de-list organisations that repeatedly publish content failing these standards.
9.1 Reviews on the Platform are a key trust mechanism. To submit a review you must:
9.2 Reviews must comply with §7 (no defamation, no personal attacks, no disclosure of confidential information).
9.3 We may verify reviews by contacting both parties. Unverified reviews may be marked as such or removed.
9.4 We may remove reviews that breach these Terms or applicable law. We do not remove reviews simply because the reviewed organisation disagrees with them, except where the review is verifiably false.
9.5 Reviewed organisations may publish a single right-of-reply response to any review.
The Platform’s design, code, trademarks (“Citable ESG Orgs.”, “ESG Orgs.”), database structure, AI Citability Score methodology, and original editorial content are owned by The Ethical Agency group. You may not copy, reproduce, or create derivative works of these except as expressly permitted by these Terms or applicable law.
You retain ownership of content you submit (your organisation’s profile, reviews you write, articles you publish). By submitting content you grant us:
The licence ends when you delete the content or close your account, except for: (a) content already mirrored in the open dataset (which remains under CC BY 4.0), (b) content others have shared, cited, or referenced, and (c) backups for the period stated in the Privacy Policy.
Some Platform content is sourced from third parties under their licence:
We publish a versioned open dataset of selected Platform data at citableesg.com/data under Creative Commons Attribution 4.0 International (CC BY 4.0). You may use, share, and adapt this data freely with attribution. The CC BY-SA portions sourced from B Lab retain their CC BY-SA licence.
You may close your account at any time via the dashboard. See §6 for refund treatment.
We may suspend or terminate your access immediately on written notice if:
We may also terminate or suspend with 30 days’ notice for any other reason. In that case, we will refund any pre-paid subscription fees pro rata.
On termination, your access to paid features ends. Public profile data may remain visible (in line with §10.2) unless you delete it before termination. Data subject rights (Privacy Policy §11) continue.
12.1 The Platform is provided “as is” and “as available”. We do not guarantee uninterrupted availability, error-free operation, or that the Platform will meet your specific requirements.
12.2 We do not endorse or guarantee the accuracy of organisation profiles, reviews, or third-party content on the Platform. You should perform your own due diligence before making any business decision based on Platform content.
12.3 The AI Citability Score, AI Visibility analytics, and similar metrics are provided as analytical tools, not guarantees of any specific outcome. AI assistant behaviour is outside our control.
12.4 Nothing in these Terms excludes or limits liability for: (a) fraud or fraudulent misrepresentation, (b) death or personal injury caused by negligence, (c) any other liability that cannot be excluded under applicable law.
13.1 Subject to §12.4, our total aggregate liability arising out of or in connection with these Terms is limited to the greater of:
13.2 We are not liable for: indirect, consequential, or special losses; loss of profit; loss of business opportunity; loss of goodwill; loss of data (we keep backups, but you should keep your own copies of content important to you).
13.3 You are responsible for ensuring your use of the Platform complies with applicable law in your jurisdiction.
13.4 Statutory consumer rights preserved. If you qualify as a consumer under the Consumer Rights Act 2015 (UK) or equivalent EU consumer-protection legislation, the limitations in §§ 12 and 13 do not exclude or restrict your statutory rights against us, including your rights to: (a) services performed with reasonable care and skill (CRA 2015 §49); (b) services that match any description we have given (CRA 2015 §50); (c) refund, reduction in price, or repeat performance for services that fail to conform to the contract (CRA 2015 §§54-56); (d) any other right that cannot lawfully be excluded or restricted by contract. Where these limitations conflict with your statutory rights, your statutory rights prevail.
You indemnify and hold harmless TEA UK and TEA SA against any claim, loss, or expense (including reasonable legal fees) arising from:
Scope and reciprocity:
(a) This indemnity does not apply to claims that arise from our breach of these Terms.
(b) The indemnity does not exclude, restrict, or affect any statutory rights or remedies you may have against us, including consumer-protection rights under the Consumer Rights Act 2015 (UK), the Consumer Contracts Regulations 2013, equivalent EU consumer-protection law, or any other right that cannot lawfully be excluded or restricted.
(c) For our part, where we breach these Terms or applicable law and that breach causes you direct loss, you retain all statutory rights against us. The indemnity above is asymmetric in scope (covering third-party-claim risks specific to your content / use) but does not relieve us of our own legal obligations.
Your use of the Platform is also governed by our Privacy Policy, which forms part of these Terms.
16.1 We send you legally required notices (account, billing, security) via email to the address registered with your account. Marketing emails are sent only with your consent or under permitted lawful bases as described in the Privacy Policy.
16.2 You can serve formal notice on us by emailing hello@citableesg.com and copying TEA UK’s registered office address.
17.1 These Terms are governed by the laws of England and Wales.
17.2 Disputes arising out of or in connection with these Terms are subject to the non-exclusive jurisdiction of the courts of England and Wales.
17.3 If you are a consumer in the EU or UK, applicable consumer-protection laws of your habitual residence may also give you rights that override §17.1 in respect of those rights.
17.4 We encourage you to contact us first by email to resolve any concerns informally. We will respond within 14 days.
We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent revision. For material changes, we will notify you in advance by email. If you do not agree to the changes, you may terminate your account before they take effect.
19.1 Entire agreement. These Terms (together with the Privacy Policy and any plan-specific terms) constitute the entire agreement between you and us relating to the Platform.
19.2 No partnership. Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship.
19.3 Third-party rights. The Contracts (Rights of Third Parties) Act 1999 does not apply, except that TEA SA may directly enforce §10 (IP) and §14 (indemnity) on its own behalf.
19.4 Severability. If any clause is held invalid, the remainder of these Terms continue to apply.
19.5 Waiver. Our failure to enforce any right is not a waiver of that right.
19.6 Assignment. You may not assign your rights without our consent. We may assign our rights to a successor of our business or an affiliated entity (e.g. between TEA UK and TEA SA) without your consent.
19.7 Force majeure. Neither party is liable for delay or failure caused by events outside reasonable control (war, civil emergency, internet outage, denial-of-service attack, change of law).
For questions about these Terms or the Platform – send correspondence to whichever entity matches your concern (per §1.1):
The Ethical Agency Ltd (UK – billing / contracting entity)
Registered address: First Floor Office, 3 Hornton Place, London, W8 4LZ
Email: hello@citableesg.com
Use this entity for: billing queries, invoice disputes, contract termination, tax matters.
The Ethical Agency (Pty) Ltd (South Africa – platform operator and data controller)
Registered address: Spaces, Dock Road Junction, Corner Stanley & Dock, V&A Waterfront, Cape Town, South Africa, 8001
Email: hello@citableesg.com
Information Officer (POPIA): Brett Jefferson, hello@citableesg.com
Use this entity for: service complaints, content-moderation appeals, data-protection rights (UK GDPR / POPIA / GDPR), platform-functionality issues.
If you are unsure which entity to contact, email hello@citableesg.com and we will route it correctly.